Privacy Policy

Introduction

At Parallel Frame, we respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.

Please read this privacy policy carefully before using our services or submitting any personal information to us.

1. Data We Collect

We collect various types of information to provide and improve our services to you. The types of personal data we may collect include:

1.1 Information You Provide to Us

• Identity Data: First name, last name, title, date of birth, passport details (when necessary for booking travel services)
• Contact Data: Email address, telephone numbers, postal address
• Financial Data: Payment card details, billing information
• Profile Data: Your username and password, your interests, preferences, feedback, and survey responses
• Travel Preference Data: Dietary requirements, accommodation preferences, mobility requirements, and other travel-related preferences
• Communication Data: Your preferences in receiving marketing from us and our third parties and your communication preferences

1.2 Information We Collect Automatically

• Technical Data: Internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website
• Usage Data: Information about how you use our website, products, and services
• Cookie Data: Information stored in cookies (see our Cookie Policy section below)

1.3 Information We Receive from Third Parties

• Information from travel suppliers such as airlines, hotels, and tour operators
• Information from business partners, subcontractors, and service providers
• Information from analytics providers and advertising networks

2. How We Use Your Data

We use your personal information for the following purposes:

2.1 Providing Our Services

• To process and fulfill your travel bookings and reservations
• To manage your account and relationship with us
• To provide customer support and address your inquiries
• To personalize your experience and deliver relevant content and offerings
• To facilitate communication regarding your travel arrangements

2.2 Business Operations

• To improve our website, products, services, and customer relationships
• To administer and protect our business and website (troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data)
• To process payments and prevent fraudulent transactions
• To comply with legal obligations and resolve any disputes

2.3 Marketing and Communication

• To send you marketing communications about products, services, and promotions (when you have opted in to receive such communications)
• To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you
• To make suggestions and recommendations to you about goods or services that may be of interest to you

3. Legal Basis for Processing

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Contract Performance: Where we need to perform a contract we are about to enter into or have entered into with you
• Legitimate Interests: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests
• Legal Obligation: Where we need to comply with a legal or regulatory obligation
• Consent: Where you have provided your consent for us to process your personal data for a specific purpose

4. Data Sharing and Transfers

We may share your personal information with the following categories of recipients:

• Travel Service Providers: Airlines, hotels, tour operators, car rental companies, and other travel service providers necessary to complete your booking
• Business Partners: Trusted partners who assist in providing our services
• Service Providers: IT service providers, payment processors, email delivery services, and other vendors who help us operate our business
• Professional Advisers: Lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services
• Authorities: Government authorities, regulators, and other bodies as required by law

When we transfer your personal data outside of your country, we ensure a similar degree of protection is afforded to it by implementing appropriate safeguards and adhering to relevant data protection laws.

5. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. These measures include:

• Encryption of sensitive data
• Secure network infrastructure
• Regular security assessments and testing
• Limited access to personal information on a need-to-know basis
• Staff training on data security practices

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

6. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider:

• The amount, nature, and sensitivity of the personal data
• The potential risk of harm from unauthorized use or disclosure of your personal data
• The purposes for which we process your personal data
• Whether we can achieve those purposes through other means
• The applicable legal requirements

In some circumstances, we may anonymize your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

7. Your Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal data:

• Access: The right to request copies of your personal data
• Rectification: The right to request that we correct any inaccurate or incomplete personal data
• Erasure: The right to request that we delete your personal data in certain circumstances
• Restriction: The right to request that we restrict the processing of your personal data in certain circumstances
• Data Portability: The right to request the transfer of your personal data to you or to a third party
• Objection: The right to object to processing of your personal data in certain circumstances
• Automated Decision-Making: The right not to be subject to a decision based solely on automated processing
• Withdraw Consent: The right to withdraw consent at any time where we are relying on consent to process your personal data

To exercise any of these rights, please contact us using the details provided in the "Contact Information" section below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights).

8. Cookie Policy

Our website uses cookies and similar technologies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

8.1 What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently and provide information to the owners of the site.

8.2 Types of Cookies We Use

• Essential Cookies: Required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website or use a shopping cart.
• Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works.
• Functionality Cookies: Used to recognize you when you return to our website. This enables us to personalize our content for you and remember your preferences.
• Targeting Cookies: Record your visit to our website, the pages you have visited, and the links you have followed. We use this information to make our website and the advertising displayed on it more relevant to your interests.

8.3 Managing Cookies

Most web browsers allow you to manage your cookie preferences. You can set your browser to refuse cookies, or to alert you when cookies are being sent. The "Help" function within your browser should tell you how to do this.

Please note that if you disable or refuse cookies, some parts of our website may become inaccessible or not function properly.

9. Children's Privacy

Our services are not intended for children under 16 years of age, and we do not knowingly collect personal data from children under 16. If we learn we have collected or received personal data from a child under 16 without verification of parental consent, we will delete that information.

10. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new privacy policy on this page and updating the "Last Updated" date at the top of this policy.

We encourage you to review this privacy policy periodically to stay informed about how we are protecting your information.

11. Contact Information

If you have any questions about this privacy policy or our privacy practices, please contact us at:

You have the right to make a complaint at any time to the data protection authority in your country. We would, however, appreciate the chance to deal with your concerns before you approach the authority, so please contact us in the first instance.